Privacy & Cookies Policy
ELSO
ELSO places a high value on the processing, confidentiality, and security of your personal information. The purpose of this Privacy & Cookies Policy is to provide you with clear, simple, and transparent information about how we collect, use, store, and protect your personal data when you browse or interact with our website, as well as your rights regarding that data.
ELSO L.L.C, a company duly organized and operating under the laws of the United Arab Emirates, with its registered office in the UAE, is the data controller responsible for the processing of personal data collected through our website, in accordance with applicable data protection laws and regulations, including Regulation (EU) 2016/679 (GDPR), where applicable.
As an eCommerce platform, ELSO processes certain personal and sensitive information in order to provide our services efficiently. We are committed to protecting the privacy of our customers and do not sell, rent, or share your personal data with third parties without your explicit consent, except where required by law or for service fulfillment.
Our Website
ELSO operates exclusively under the elso.ae domain and its official subdomains. Our official website is:
Please be cautious of any unauthorized websites falsely claiming to represent ELSO.
Disclaimer:
ELSO is not responsible for any transactions, data sharing, or interactions carried out through fake
or unauthorized websites. Always verify the domain before sharing personal or payment information.
Information We Collect
All personal information collected on the ELSO website is covered under this Privacy Policy.
You may voluntarily provide personal information when you:
- Place an order
- Create an account
- Subscribe to newsletters
- Contact customer support
- Participate in promotions or offers
Personal Information May Include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via payment gateways)
Use of Information
We use your personal information to:
- Process and deliver your orders
- Communicate regarding order status or service issues
- Respond to inquiries and customer support requests
- Send transactional emails such as invoices and confirmations
- Improve our website, services, and user experience
If we experience issues processing an order, we may contact you using the information you provided.
Promotional Communications
From time to time, ELSO may send promotional emails related to:
- New products
- Special offers
- Discounts and campaigns
You may opt out of promotional communications at any time by following the unsubscribe link in our emails or contacting us directly.
Service-Related Communications
Certain non-promotional communications, such as service announcements or account-related notices, may be sent when necessary. These communications are essential and cannot be unsubscribed from unless you choose to deactivate your account.
Customer Support & Account Management
We may contact you via email, phone, or other communication methods to:
- Confirm your registration
- Provide customer assistance
- Resolve issues
- Manage your account and services
Cookies & Tracking Technologies
Cookies
Cookies are small text files stored on your device to enhance user experience. ELSO uses cookies to:
- Remember shopping cart contents
- Improve website functionality
- Analyze traffic and user behavior
You can disable cookies via your browser settings, but some features of the site may not function properly.
Log Files
We automatically collect non-personal information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time stamps
This data helps us analyze trends and improve website performance.
Analytics
We may use third-party analytics tools (such as Google Analytics) to collect aggregated, non-identifiable data for improving our website and services.
Third-Party Services
We may use trusted third-party services for:
- Payment processing
- Address verification
- Shipping and delivery
- Analytics and marketing
These third parties are obligated to keep your information secure and confidential.
Legal Disclosure
ELSO reserves the right to disclose personal information when required by law or when necessary to:
- Comply with legal obligations
- Enforce our policies
- Protect the rights, property, or safety of ELSO and its users
Data Security
We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal data during transmission.
While we strive to use commercially acceptable means to safeguard your information, no method of electronic storage or internet transmission is 100% secure. Therefore, absolute security cannot be guaranteed.
Business Transfers
In the event of a business transition such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. Any such changes will be communicated through email or a notice on our website.
Links to External Websites
Our website may contain links to third-party websites. ELSO is not responsible for the privacy practices or content of such websites. We encourage you to review their privacy policies before sharing personal data.
Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent for marketing communications
To exercise these rights, please contact us.
Contact Us
If you have any questions or concerns regarding this Privacy & Cookies Policy, please contact us at:
Email: support@elso.ae
Website: www.elso.ae
Or use our Contact Us page
