Refund Policy – elso.ae

All purchased items from ELSO can be returned within 7 days of product delivery. Returned items may be replaced or refunded, depending on the issue, product type, and condition of the returned item.

Note: Internationally shipped products will not be refunded, only replaced.

Conditions for Return

Returns will only be accepted if the following conditions are met:

The product is not what you ordered or has a manufacturing defect.
The product is a fragrance, not a beauty product.
The item must be returned in the same condition as received, including:
- Unopened seals
- Original brand packaging
- Any sampling pieces or manuals
- All ELSO tags attached

Important: Cancellation and returns are not handled through customer service email. We strongly discourage sending requests via email, as high email volume may delay response.

Refund Process

Online Prepaid Orders

Cancellation before shipping: 2.5% of total order value will be deducted.
Return after shipping: AED 25 courier charges will be applied.
Refund Timeline: 7–10 working days to be processed to your credit card.

Cash on Delivery (COD) Orders

Refund Method: Refunds credited to ELSO e-wallet.
Cancellation before shipping: No charges if cancelled upfront.
Return after shipping: AED 25 courier charges will be applied.
Refund Timeline: Wallet refunds processed within 24 hours of the order’s return to the warehouse.

We strive to process refunds efficiently to ensure your satisfaction.